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Getting Started
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Product Support
Popular Questions
How do I connect my frame to Wi-Fi?
Go to Settings > Network > Wi-Fi on your frame. Select your network and enter the password.
What photo formats are supported?
Our frames support JPEG, PNG, GIF, and MP4 video formats up to 4K resolution.
Can I upload photos remotely?
Yes! Use our mobile app to send photos from anywhere to your connected frame.
What is the warranty period?
All UrbanDeck frames come with a 2-year manufacturer warranty covering defects.
How do I track my order?
Visit the Orders page in your account or use the tracking link in your confirmation email.
Still Need Help?
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support@urbandeck.shop
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