Warranty Information
Complete protection for your digital frames
Standard Manufacturer Warranty
2-Year Coverage
All UrbanDeck frames come with 24 months of manufacturer warranty
Free Repairs
No cost repairs for manufacturing defects during warranty period
Free Shipping
We cover shipping costs for warranty claims both ways
Genuine Parts
Only original manufacturer parts used in all repairs
Quick Service
Most warranty repairs completed within 7-10 business days
24/7 Support
Round-the-clock customer support for warranty queries
Your warranty period starts from the date of delivery and covers all manufacturing defects, component failures, and software issues not caused by user damage.
What's Covered
- ✓Display Issues
Dead pixels, backlight problems, color distortion
- ✓Hardware Defects
Power supply, circuit board, connectivity issues
- ✓Software Problems
Firmware bugs, update failures, app crashes
- ✓Frame Components
Buttons, ports, speakers, mounting hardware
- ✓Battery Issues
Battery degradation, charging problems (if applicable)
What's Not Covered
- ✗Physical Damage
Drops, impacts, screen cracks, water damage
- ✗Misuse or Neglect
Improper installation, voltage surges, modifications
- ✗Normal Wear & Tear
Cosmetic damage, minor scratches, color fading
- ✗Unauthorized Repairs
Damage from third-party repair attempts
- ✗Lost Accessories
Lost remotes, cables, or mounting brackets
How to Claim Warranty
Register Claim
Log in to your account and submit warranty claim with issue details
Verification
Our team verifies your purchase and warranty eligibility
Pickup Scheduled
Free doorstep pickup arranged at your convenient time
Repair & Return
Device repaired and delivered back within 7-10 days
Extended Warranty Plans
Get additional coverage beyond standard warranty
1 Year Extension
- Extends warranty to 3 years total
- All standard warranty benefits
- Priority repair service
- One free screen replacement
2 Year Extension
- Extends warranty to 4 years total
- All standard warranty benefits
- Express 48-hour repair
- Two free screen replacements
- Accidental damage coverage
3 Year Extension
- Extends warranty to 5 years total
- All premium warranty benefits
- Same-day repair service
- Unlimited screen replacements
- Full accidental damage coverage
- Free annual maintenance
Important Warranty Information
- • Keep your original invoice/receipt safe - it's required for warranty claims
- • Register your product within 15 days of purchase for hassle-free claims
- • Warranty is non-transferable and valid only for the original purchaser
- • International purchases may have different warranty terms
- • Extended warranty must be purchased within 30 days of product delivery
Register Your Product
Register now to activate your warranty and get exclusive benefits
Have Questions About Warranty?
Our support team is here to help you understand your coverage